FAQ

Processing Times:

All items are handmade to order in Florida. Orders are completed in the order they are received. Please understand that most orders will need 1-3 weeks for processing before they can be shipped. 

We ship through USPS for most orders. If you need an order to be shipped through a different carrier, please contact us. There may be additional costs depending on the carrier. 

Care Instructions:

For Biothane Items

While Biothane is waterproof and easy to clean, it is important to still take care of these items. Cleaning after exposure to saltwater will help the longevity of the hardware and material.

Rinse in cold water with mild detergents, do not use bleach. Towel dry. 

For Cotton Rope Items

Cotton rope, while durable is not indestructible. Avoid using our rope products on adventures where you know the item will come in contact with dirt or mud. If the item is dirty, you can hand wash the item in cool water with mild detergents and hand scrub, do not using bleach or any scrub brushes. Handy to dry.

*Frequently cleaning and exposure to water will fade the dye.

Wear and Tear:

As with any item, continued use causes wear and tear. Always inspect products before using and discontinue use if there are failing components to avoid injury or mishaps.

Our Biothane and Rope products are not chew proof. Please do not leave items out where they can be chewed. Catahoula Creations will not replace items that have been chewed. Once a product is chewed, the strength and durability of the product may be compromised. Please use caution/avoid using chewed items.