Returns and Cancellations

Returns:

All items are custom made so we do not typically accept any returns. If there is an issue with your order (sizing and/or color choices) please contact us within 7 days of delivery. Please understand that the customer will need to pay for any shipping costs that incur. 

Since all items are handmade, we understand that items can be created incorrectly. If this happens, please contact us within 7 days of delivery so we can correct any issues.

If a leash clasp or collar buckle is faulty upon arrival, please contact Catahoula Creations ASAP for a replacement.

If a product arrives damaged, please contact us ASAP. Damages caused because of the shipping process will need to be resolved through a claim with the shipping carrier. 

Cancellations:

We try and accommodate order cancellations but if the item has been made please understand we can not always cancel orders. Contact within 48 hours on custom made items for free cancellations. If cancelations need to be made after this time frame, understand that there may be a cancellation fee.